Legal
Grievance Redressal
Last updated: 11 June 2026
If something on Unfyltered is wrong — a piece of content, a payment, a moderation decision, how your data was handled — this page tells you exactly whom to write to, how fast we'll respond, and where to escalate if we don't fix it. This mechanism is maintained under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
| Name | Nikhil Sahu |
|---|---|
| Designation | Grievance Officer, NETSPHERE TECHNOLOGIES (Unfyltered) |
| grievance@unfyltered.com | |
| Postal address | NETSPHERE TECHNOLOGIES, [postal address to be updated], Jabalpur, Madhya Pradesh, India |
How to raise a grievance
- In the app (fastest): You → Help & grievances → choose a category (Safety, Payments, Account, or Other) and describe the issue. Your grievance gets an ID and you can track its status in the same screen.
- By email: write to grievance@unfyltered.com from any address. Include your registered phone number so we can locate your account.
- For content reports (a specific profile, photo, message, or event), the in-app Report button on that content is the quickest route — it carries the exact context to our moderation queue automatically.
What to include
- What happened, and where in the app (or at which event);
- Who was involved (profile name; screenshots help);
- For payment issues: the date, amount, and Razorpay order/payment ID or store receipt;
- What outcome you're seeking.
Our timelines
- Acknowledgement within 24 hours of receiving your grievance, with a ticket reference.
- Resolution within 15 days, as required by Rule 3(2) of the IT Rules, 2021. Most issues close much faster.
- 72 hours for requests to remove prohibited content of the kinds specified in the IT Rules (as amended in 2022).
- 24 hours for complaints about content that exposes a person's private area, shows them in a sexual act, or is impersonation in electronic form (including morphed images) — such content is acted on within 24 hours of the complaint, per Rule 3(2)(b).
- Reports flagged as underage or child safety (CSAE) are treated as emergencies: the reported account is suspended pending review, and confirmed cases are reported to law enforcement.
Data protection grievances (DPDP Act)
If your grievance concerns your personal data — access, correction, erasure, consent withdrawal, or how we processed it — the same officer and timelines apply. We will respond to data-rights requests within the period prescribed under the DPDP Act and its rules. Please use the subject line "DPDP request" in email so it's routed correctly. Details of your rights are in our Privacy Policy.
If you're not satisfied
- Content and platform decisions: you may appeal our resolution (or our failure to resolve) to the Grievance Appellate Committee (GAC) constituted by the Central Government, at gac.gov.in, within 30 days of receiving our decision.
- Personal data complaints: after exhausting this grievance process, you may complain to the Data Protection Board of India under the DPDP Act.
- Consumer disputes (e.g. payments, services): you retain every right under the Consumer Protection Act, 2019, including the National Consumer Helpline (1915 / consumerhelpline.gov.in) and the consumer commissions.
- Emergencies and crimes belong with the police first: 112 (all India) or cyber crime helpline 1930. Then tell us, so we can act on the account.
A note on good faith
This mechanism exists for genuine grievances. Filing knowingly false reports to get someone banned, or flooding the queue, is itself a violation of our Community Guidelines and may lead to action on your account. Everything else — confusion, bugs, billing weirdness, a decision you think we got wrong — we genuinely want to hear about.